111ck FAQ — Answers to All Your Questions

Opening an account at 111ck is very simple. Go to our site, visit the registration page, and fill in the form with your name, mobile number and a strong password. After submitting your details you will receive a verification code. Confirm it and your account will be active, ready for you to start playing. Please note that only people aged 21 or above may open an account.

If you have a login problem, first make sure you are using the correct username and password. Check whether Caps Lock is on. If you have forgotten your password, use the "Forgot your password?" option. If the problem persists, contact our 24/7 live chat support — we are ready to resolve it quickly.

A strong password should be at least 8 characters long and ideally mix uppercase and lowercase letters, numbers and a special character (such as @, #, !). Avoid using your full name or easily guessable details (such as your date of birth) as a username. Keeping a separate, unique password makes your account much more secure.

Click the "Forgot your password?" link on the login page. Then enter your registered mobile number or email. A reset code or link will be sent to you. Use it to set a new password. Once done, you can log in with the new password. Our support team is available to help if you run into any trouble.

No. Only one account per person is permitted at 111ck. Creating multiple accounts may result in those accounts being cancelled and any balance held in them being forfeited. If you have trouble accessing your account, contact support directly rather than opening a new one.

No representative of 111ck, bKash, Nagad or Rocket will ever ask for your OTP, PIN or password by phone or email. If anyone asks for this information, it is an attempt at fraud. End the conversation immediately and report it to our support team. Never share your financial details with anyone — not even someone you know.

The official 111ck website address is always 111ck.lat — verify this in your browser's address bar. Fraudsters sometimes create fake sites that look identical but have one or two characters changed (such as "111ck.com" or "111ck.net"). Instead of clicking suspicious links, type the address directly into your browser. Always make sure the connection is HTTPS.

Very important. Using the same password across multiple sites means that if one site is compromised, all your other accounts are at risk too. Keep a password for 111ck that you do not use anywhere else. A password manager makes it easier to remember complex passwords. Changing your password at regular intervals also improves security.

Yes. At 111ck, all your personal information and financial transactions are secured using SSL (Secure Socket Layer) encryption technology. This means your data cannot be read by third parties while in transit. If you see a padlock icon in your browser's address bar, the connection is secure. We are always careful about fair play and data protection.

The 111ck support team provides assistance in both Bengali and English. With Bangladeshi players in mind, we give priority to communication in Bengali so that language is never a barrier. You can write or chat in whichever language you are most comfortable with.

Having a few details ready before contacting support helps resolve your issue faster: your registered mobile number or username, a description of the problem and when it occurred, the transaction ID or amount for payment-related issues, and a screenshot where relevant. Providing these upfront allows our team to help you more quickly.

111ck support is available 24 hours a day, 7 days a week. Day or night, public holiday or working day — you can reach us at any time. Whether via live chat or email, help is available at any moment in Bangladesh Standard Time (BST, UTC+6).

There are two ways to reach us. First, live chat — log in to the site, open the chat window and get immediate help. Second, email — write a detailed description of your issue and send it to [email protected]. For urgent matters, live chat provides the fastest resolution.

Account verification is done for your own protection. It ensures that only you can access your account and that no one else can operate it in your name. It also helps prevent fraud and money laundering and maintains a safe gaming environment. Once verification is complete, processes such as withdrawals also run more smoothly.

Verification is usually requested before your first significant withdrawal or if suspicious activity is detected on your account. In some cases it is better to complete verification right after registration, as it avoids delays later on. The sooner you complete verification, the smoother your transactions will be.

Bangladeshi players can verify their identity using a National Identity Card (NID), passport or birth registration certificate. An NID is the most widely accepted option and the process completes fastest with it. Submit a clear, legible photo or scan of the document — blurry or partial images may not be accepted.

If your verification is not accepted, read the rejection reason carefully — it is usually due to image quality, a mismatch in details, or an expired document. Correct the issue and resubmit the right documents. If needed, get help from our live chat support — we will guide you through the whole process.

The minimum deposit amount at 111ck is ৳100. This applies to all payment methods — whether via bKash, Nagad, Rocket or bank transfer. That means you can start playing with just ৳100 and take advantage of the welcome bonus.

Money can be deposited at 111ck through four payment methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank can be used. Deposits via mobile banking are processed the fastest.

Log in to 111ck and go to the payment or deposit page. Select bKash there and enter the deposit amount. Make the payment to our bKash number and keep the transaction ID. Confirm it on the site by entering the transaction ID and the amount will be added to your balance shortly.

111ck does not impose any additional fee on deposits. However, your payment provider (such as bKash or Nagad) may deduct a small service charge according to their own rules. That is a charge set by the relevant service — not a fee set by 111ck. You can check the terms of your mobile banking app before making a deposit.

In most cases, money deposited via bKash, Nagad or Rocket is added to your 111ck account very quickly. Bank transfers may take slightly longer. If there is a delay for any reason or the deposit is not confirmed, contact our live chat with your transaction ID — we will resolve it straight away.